Last Updated: June 2026
Thank you for shopping with Vastu Samhita. This Shipping & Delivery Policy explains how we process, ship and deliver products purchased through our website.
By placing an order, you agree to the terms outlined below.
1. Order Processing
All orders are subject to verification and acceptance.
Orders are generally processed within 1–5 business days after successful payment confirmation.
Certain customized, energized or special-order products may require additional processing time.
In such cases, the customer will be informed accordingly.
2. Shipping Methods
Orders may be shipped through trusted courier and logistics partners selected by Vastu Samhita.
The choice of courier service may vary depending on the delivery location, product type and availability.
3. Estimated Delivery Time
Delivery timelines may vary depending on the customer's location.
Typical delivery estimates are:
- Rajasthan: 2–5 Business Days
- Other States in India: 3–10 Business Days
- Remote Areas: 5–15 Business Days
These timelines are estimates only and are not guaranteed.
4. Delivery Delays
Delivery may be delayed due to circumstances beyond our control, including but not limited to:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government restrictions
- Courier company delays
- Incorrect address information
Vastu Samhita shall not be held responsible for such delays.
5. Customer Responsibility
Customers are responsible for providing accurate:
- Name
- Mobile Number
- Shipping Address
- PIN Code
- Delivery Instructions (if any)
Orders delayed, returned or lost due to incorrect information provided by the customer shall not be the responsibility of Vastu Samhita.
Additional shipping charges may apply for re-dispatch of returned shipments.
6. Order Tracking
Where available, tracking details will be provided after shipment.
Tracking information may take 24–48 hours to become active after dispatch.
7. Damaged or Incorrect Products
If a customer receives:
- A damaged product
- A defective product
- A wrong product
the customer must notify us within 24 hours of delivery.
To process such requests, customers may be required to provide:
- Unboxing Video
- Product Photographs
- Packaging Images
- Order Details
Failure to provide sufficient proof may result in rejection of the claim.
8. Lost or Delayed Shipments
Once an order has been handed over to the courier partner, delivery operations are managed by the shipping provider.
While we will assist in tracking and resolving shipment issues, Vastu Samhita shall not be liable for delays, losses or service failures caused by third-party courier companies.
9. Delivery Acceptance
The customer is responsible for inspecting the package upon delivery.
Any visible damage to the outer packaging should be reported immediately to the delivery personnel and to Vastu Samhita.
10. Refused Deliveries
If a customer refuses delivery without valid reason or fails to accept delivery after multiple attempts by the courier service:
- Shipping charges may not be refunded.
- Re-shipping charges may apply.
- Refund requests may be subject to review.
11. International Shipping
International shipping may be offered for selected products and locations.
Customers are responsible for any applicable:
- Customs Duties
- Import Taxes
- Local Charges
- Government Fees
Vastu Samhita has no control over such charges.
12. Product Availability
In rare cases, products may become unavailable after an order has been placed.
If this occurs, customers may be offered:
- A replacement product
- Store credit
- Refund (where applicable)
at the sole discretion of Vastu Samhita.
13. No Delivery Guarantee
While we make reasonable efforts to ensure timely delivery, delivery dates are estimates only.
Vastu Samhita does not guarantee delivery on any specific date or within any fixed timeframe.
14. Contact Us
For shipping-related questions, customers may contact us using the details provided on our website.
By placing an order through Vastu Samhita, you acknowledge that you have read, understood and agreed to this Shipping & Delivery Policy.